User Experience Evaluation in Nokia
User Experience Evaluation in Nokia
Nokia has a long history in designing for experiences, as mobile phones are very personal and experiental devices. We have established processes to take user needs and wants into account when designing new concepts, and we do various types of evaluations with real users during the development process. Experience evaluations are, however, an area we want to improve. In this paper, we describe the user experience evaluation practices in the different phases of Nokia product development process.
User experience (UX) evaluation is relatively easy with existing products that people have been using in their daily lives for several months. It is more challenging to evaluate product experiences earlier on, when they are just prototypes or even concepts on paper. Still, we need to take care that each product will allow the intended experiences before the product is on the market. The earlier we can evaluate user experience the more likely it is that a product will be successful.
An advanced design team within Nokia has been researching and developing new ideas and concepts specifically based on sustainability. Their work focuses on futuristic ideas and protyping new approaches in materials, technologies, ecological, and ethical approaches.
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